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Position Details
Reference Number 14876
Position Title Mission Cafe Lead
Employment Type Maximum Term Full Time
Organisation NSW South West Area
Location Wagga Wagga Family Store
Award/Enterprise Agreement Hospitality Industry Gen
Position Summary

One of a kind opportunity

If you think that conversation, people, transformative ideas and faith exploration all go together with great coffee, then we have a role you’re going to love! This is a one of a kind opportunity to express your passion in a newly designed and highly experimental café and community space.

  • Lead new community cafe in Wagga Wagga
  • Unique opportunity for innovation, within a leading not-for-profit organisation
  • Full time, 2-year contract position

About the role

An exciting role now exists for a Mission Café Lead to help build a new kind of community hub, within a reimagined retail store, where The Salvation Army mission is expressed and extended: caring for people, creating faith pathways, building healthy communities, working for justice.


Working with the local community, we are building a completely new Family Store and Cafe where people will come together and connect to:

  • find ways to make Wagga thrive, through diverse community activities and social ventures
  • help people and planet, by recycling and selling generous donations
  • create new opportunities for spiritual exploration.


The Mission Café Lead is responsible for ensuring the profitable operation of the café inside the store and for supporting community activities. This role will report into the Mission Coordinator and function as second-in-command.

Café Operations: (60% of role)

  • Induction and ongoing training of up to 8 café volunteers to make coffee and serve food
  • Scheduling shifts and assigning tasks for volunteers; coordinating staff meetings
  • Opening and closing duties – including handling monies and balancing the register
  • Ensuring consistent delivery of an exceptional customer experience; managing any customer complaints or issues
  • Designing menu and guiding pricing decisions
  • Ordering and restocking supplies
  • Managing maintenance of equipment (e.g. coffee machines)
  • Ensuring adherence to health standards & WHS requirements
  • Business reporting.

Support Mission Coordinator to foster community and connection: (40% of role)

  • Proactively speaking with visitors about activities and events in the café and spiritual zones, and connecting community members to each other, where there are shared interests or opportunities to collaborate on local issues
  • Informally directing visitors to the relevant part of the store or to specialist community and social services which are available in the community hub
  • Spiritual oversight of the café: engaging visitors in conversations and assisting them to explore faith pathways, by being a listening ear or praying with people
  • Capable of stepping into Mission Director role when required, with oversight of community hub, retail, café and spiritual zones.

About you

  • A commitment to the Christian faith and mission of The Salvation Army
  • Minimum 2 years’ experience in café management
  • Safe food handling qualification
  • Barista qualification
  • Strong appetite to be involved in the local community
  • Self-motivated, high level of initiative and strong work ethic
  • Highly developed interpersonal skills
  • Ability to interact and network positively with a variety of people
  • Ability to prioritise tasks and manage time effectively
  • Ability to delegate
  • Team player, flexible with a positive attitude


About us

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most. Over the past year, The Salvation Army (TSA) has been working towards a unified national organisation with one vision, one voice and the ability to drive greater positive impact on the many people who access our services.  


To apply for the position please submit your resume and cover letter via the ‘apply now’ link.

Applications close 04 October 2019


The Salvation Army is a Child Safe Organisation. All child facing roles will require the successful completion of a Working with Children Check.

Applications for all other roles require a mandatory National Police Check.


How to Apply - External Applicants
1. Click the 'Apply Now' button
2. Click the 'Register & Apply' button to complete the online form and application

How to Apply - Current Salvation Army Employees
1. Click the Apply Now button
2. Click 'Login & Apply' button 
3. If you do not have a password, click the 'Forgotten password or username' link.
4. Enter your payslip email address and follow the prompts
(If you experience difficulties, please contact your local HR team.)

Application closes when the right candidate is found!



Closing Date 04/10/2019
Position Description
PAID_NEW_Mission Cafe Lead.pdf Open
Please note that this position will close at 11:45pm (AESDT) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.