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Position Details
Reference Number 14229
Position Title Case Manager
Employment Type Permanent Full Time, Permanent Part Time, Maximum Term Full Time, Maximum Term Part Time
Organisation Social Mission
Location Serenity House
Award/Enterprise Agreement Soc Cmmty Hm & Dis Srvcs
Position Summary


- Part-time and Full-time work available
- Excellent development opportunity
- Located in Mount Isa

The Salvation Army (TSA) is one of this country’s most loved organisations. Our ‘Christianity with its sleeves rolled up’ ethos has endeared us to the Australian public. Each year we provide assistance to over one million Australians by working in the community, offering practical and spiritual support to assist people to live their lives to their full potential. Our vision is, wherever there is hardship or injustice, Salvos will live, love and fight alongside others to transform Australia one life at a time with the love of Jesus.

In this role you will support women and women with children to achieve housing stability, experience improved social inclusion and be equipped to live successfully in the community. This is an entry level position that would ideally suit a graduate or someone studying in a related discipline i.e. community services, human services etc. Our Associate Case Workers are trained and mentored by our Case Workers/Manager and will take on a reduced case load in line with their skills and abilities.

Selection Criteria:

  • An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army.
  • Tertiary qualifications within Community Services, or undertaking/willingness to undertake study in the field.
  • Experience working with people from culturally and linguistically diverse backgrounds and religions.
  • Capacity and willingness to work in collaboration with other organisations to develop and tailor programs to meet community members’ needs.
  • Strong problem solving, decision making and evaluation skills.
  • Ability to deal with unpredictable situations and behaviour, ability to diffuse volatile situations, identify at risk behaviours and have an awareness of mental health first aid.
  • Sound written and verbal communication skills.
  • High level of interpersonal skills including the ability to consult and negotiate with a range of internal and external clients.
  • Sound computer literacy.
  • Team player, energetic and flexible with a positive attitude.
  • Desirable that the successful applicants have an understanding of the issues faced by people experiencing and at risk of homelessness, substance use disorders, mental ill health and other disabilities.
  • Current First Aid & CPR Certificate or ability to undertake.
  • Current Driver’s licence.
  • Willingness to undergo a national police check.
  • Hold a current Working with Children Check (Blue Card) or the ability to obtain.

If this sounds like you, please apply now following the instructions below.

Applications close when a suitable applicant is found.

How to Apply - External Applicants

1. Click the 'Apply Now' button
2. Click the 'Register & Apply' button to complete the online form and application

How to Apply - Current Salvation Army Employees

1. Click the Apply Now button
2. Click 'Login & Apply' button 
3. If you do not have a password, click the 'Forgotton password or username' link.
4. Enter your payslip email address and follow the prompts
(If you experience difficulties, please contact your local HR team.)

Contact Person Pip Allen
Closing Date Open Ended
Position Description
2019 PD - Associate Case Worker Serenity.pdf Open
Please note that this position will close at 11:45pm (AESDT) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.