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Position Details
Reference Number 14112
Position Title Assessment Line Worker (Drought Relief)
Employment Type Maximum Term Full Time
Organisation Mission Administration
Location Salvos Assessment Line
Award/Enterprise Agreement Soc Cmmty Hm & Dis Srvcs
Position Summary
  • Help those affected by drought
  • Auburn Location
  • Full time - Temporary role (contract ending 30/06/2019)


Are you looking for a role that will assist those impacted by the drought? Several opportunities exist in our Auburn office to provide assistance to those in the farming community who have been impacted by the drought.

About Us:

The Salvation Army’s, “Christianity with its sleeves rolled up” ethos has endeared it to the Australian public.  The organisation is dedicated to sharing the love of Jesus through its values of Caring for People, Creating Faith Pathways, Building Healthy Communities and Working for Justice.

About the role:

In this role you will be fully trained in our call centre processes to provide effective and efficient drought assessment, advocacy/referrals to the farming community requiring drought relief assistance. You will be making calls to those requesting assistance, carrying out assessments in accordance with our guidelines and recording details in our database. 

Essential requirements 

  • An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army.
  • A minimum qualification of Certificate IV in a relevant discipline (e.g. Community Services Work) or equivalent level of experience.
  • High level of written and verbal communication skills, including good empathetic listening skills, excellent verbal communication skills, and the ability to write accurate succinct reports.
  • Experience or an understanding of Emergency Relief service provision in Australia.
  • Ability to quickly learn call centre telephone system and related technology.

Successful candidates will need to undergo a criminal history check.

This is a great opportunity to join a team making a real difference on the frontline.

Recruiting Now – Apply today!

How to Apply - External Applicants
1. Click the 'Apply Now' button
2. Click the 'Register & Apply' button to complete the online form and application

How to Apply - Current Salvation Army Employees

1. Click the Apply Now button
2. Click 'Login & Apply' button 
3. If you do not have a password, click the 'Forgotten password or username' link.
4. Enter your payslip email address and follow the prompts
(If you experience difficulties, please contact your local HR team.)

Contact Person Elise Adams
Contact Number (02) 9466 3025
Closing Date 27/04/2019
Position Description
SE&DM - Assessment Line Worker (Drought) v2.pdf Open
Please note that this position will close at 11:45pm (AESDT) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.