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Position Details
Reference Number 14017
Position Title Salvos Assessment Line Worker
Employment Type Permanent Full Time
Organisation Social Mission
Location Salvos Assessment Line
Award/Enterprise Agreement Soc Cmmty Hm & Dis Srvcs
Position Summary

Full Time Salvos Assessment Line Worker - NSW

  • Work for a respected Not for Profit Organisation
  • Auburn Location
  • Full time position available

Doorways is an exciting approach to how The Salvation Army approaches welfare ensuring that no community is isolated from access to assistance.
It is an innovative, holistic, welfare model, and aims to help long-term clients move away from welfare dependency through: - case management, mentoring and through building wider connections.

Doorways offers holistic support to individuals and families in need and provides a focus on tackling the issues underlying economic hardship.

The Opportunity

As the Salvos Assessment Line (SAL) Worker you would be responsible for providing effective and efficient assessments, advocacy and referrals and follow up to clients requesting material assistance. You will also provide administration assistance, answer enquiries from community members, resolve problems, maintain databases, and provide support for the coordination of material assistance distribution. We are currently looking for full time workers to join our team. The position is located at Auburn (Sydney, NSW) close to public transport.

Essential requirements 

  • An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army.
  • At least one year of experience in Welfare assessment (face-to-face and/or via telephone) or working in the Community Support Services sector, or in delivering telephone customer service.
  • A minimum qualification of Certificate IV in a relevant discipline (e.g. Community Services Work) is required. Existing staff working towards a Certificate IV in a relevant discipline, with extensive Community Services experience and a good track record are invited to apply. The continuance of employment is contingent upon completing this qualification.
  • Case work experience is a strong advantage 
  • High level written and verbal communication skills, including good empathetic listening skills and preparation of succinct reports.
  • Excellent multi-tasking skills
  • High level accuracy in touch-typing while conversing with clients
  • The ability to defuse angry clients and deal with difficult clients over the phone.
  • Strong problem solving and decision making skills.
  • Commitment to quality customer/client service and continuous improvement strategies.
  • Experience or strong understanding of crisis support service provision in Australia.
  • Ability to quickly learn call centre telephone system and related technology.

Desirable requirements & qualifications

  • Understanding of structural poverty in Australia.
  • Experience working with people from culturally and linguistically diverse backgrounds and religions.

This is a great opportunity to join a team making a real difference on the frontline. If you have any enquires about this role, please contact Shanan Kelly via


If you wish to apply, please follow the instructions below. 


Successful candidates will need to undergo a criminal history check.

Previous applicants need not apply.


Applications close April 30th 2019

How to Apply - External Applicants
1. Click the 'Apply Now' button
2. Click the 'Register & Apply' button to complete the online form and application

How to Apply - Current Salvation Army Employees
1. Click the Apply Now button
2. Click 'Login & Apply' button 
3. If you do not have a password, click the 'Forgotten password or username' link.
4. Enter your payslip email address and follow the prompts
(If you experience difficulties, please contact your local HR team.)

Contact Person Shanan Kelly
Closing Date 30/04/2019
Position Description
Social - Doorways - Salvos Assessment Line Worker PD.pdf Open
Please note that this position will close at 11:45pm (AESDT) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.